Community FAQs

Amenity Access – Pool

What are the pool hours?
 The pool is open daily from 7:00 AM to 10:00 PM, May 1st through September 30th. The Board may close the pool for repairs as needed.

How many guests can I bring?
 Residents may bring up to 4 guests at any time.

Where is the pool located?
 3604 Rolling Hills Road, Cedar Park, TX 78613

Is alcohol allowed at the pool?
 No, alcohol is strictly prohibited.

Board Meetings

How do I find out about upcoming Board meetings?
 Meeting dates and times are posted in the News and Events section of TownSq and sent via email to registered users. Currently, meetings are held annually under declarant control.

Where can I find meeting minutes?
 Meeting minutes are available in the Documents section of TownSq.

Common Area Maintenance

What am I responsible for maintaining?
 Homeowners are responsible for:

  • Removing litter, trash, and waste
  • Lawn mowing, watering, and keeping gardens attractive
  • Pruning trees and shrubs
  • Maintaining exterior lighting and mechanical facilities
  • Keeping planting beds free from turf grass
  • Repairing sidewalks and driveways
  • Repainting and repairing exterior improvements
  • Clearing brush for wildfire safety
  • Complying with all government, health, and police requirements

How do I report a maintenance issue?
 Submit a request via TownSq with a photo and details. You can track your request status in TownSq.

How do I get a mailbox key?
 Contact your local United States Postal Center or a locksmith if your home was purchased as a resale.

Compliance

Received a violation notice?
Contact our Compliance Department at compliance@goodwintx.com. Additional contact info is on your notice.

Need to report a neighbor’s issue?
 Submit a request via TownSq with details and a photo if possible.

How often does compliance drive through?
 Compliance drivers typically visit bi-weekly, with additional spot inspections.

Is there a list of do’s and don’ts for tenants?
Find the Covenants, Conditions, and Restrictions at www.goodwintx.com by searching your community name.

Contacts

Who can I contact for help?

How do I reach the Board of Directors?
 Attend the next Board Meeting or submit a request via TownSq.

Documents

Where can I find governing documents?
Visit www.goodwintx.com and enter your community name in the “Find My Community Page” field.

Financial

How do I check my balance?
 Log in to TownSq or contact Customer Service.

How do I pay my assessment?

  • Mail:
     Trento Master Community, Inc. (ATRE)
     c/o Goodwin Processing Center
     PO Box 93447, Las Vegas, NV 89193-3447
  • Online:
    TownSq website or mobile app. Pay your open balance, set up recurring payments, or make a one-time payment.
    • Credit card payments: $1 + 3.5% fee
    • E-check: $1 fee
  • Bank Bill Pay:
     Update payee and address to the PO Box above. Include your account number and association code (ATRE).

Can I pay with a credit/debit card?
 Yes, through TownSq (fees apply as above).

What is my property code?
 ATRE

What is the Management ID?
 6587

When is my assessment due?
 Due on the 1st of each month; late after the 30th.

Why does my account show a negative number?
 A negative number means you have a credit balance.

Received a past due letter?
 Contact Customer Service.

How do I set up a payment plan?
Email delinquencies@goodwintx.com.

How do I update/cancel Western Alliance payments?
Click here to update or cancel.

What does my assessment pay for?
 Operating expenses such as utilities, landscaping, amenities, insurance, and more.

Where can I find my account number?
 On your billing statement or coupon book, or contact Customer Service.

Insurance

How do I get a copy of the association’s insurance?
 Contact Customer Service or submit a request through TownSq.

Owner Information

How do I update my contact or mailing address?
 Contact Customer Service or submit a request through TownSq.

Resales

How do I get a lender questionnaire or resale certificate?

How much does a lender questionnaire cost?
 Call Resales at 512-502-7543.

I’m a lender and need a statement. Is there a charge?
 Yes. Contact Resales as above.

Rules & Regulations

What is the rental/leasing policy?
 All rentals must be at least six (6) months and require a written lease. Owners must provide lessees with the Master Restrictions.

What is the pet policy?
 See Section 2.07 of the Declaration of Covenants, Conditions, and Restrictions in TownSq Documents.

What is the parking policy?
 See Sections 2.16 and 2.17 of the Declaration of Covenants, Conditions, and Restrictions in TownSq Documents.

TownSq

What is TownSq?
 TownSq is a mobile app and website for community news, payments, service requests, document access, and more.

How do I register?

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip Code
  3. Provide your email and create a password

Need help registering or have technical issues?
 Contact Customer Service.

How do I change my TownSq email preferences?
 Log in, click your name (top right), and select “Edit Profile.”

How do I submit a request in TownSq?
 Log in and click “Requests” on the left menu.

Forgot your TownSq password?
Reset it here.